Privacy Policy

At TurfSeeker, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Name, email address, and phone number
• Profile information and preferences
• Payment information (processed securely through third-party payment providers)
• Booking history and activity logs

Technical Information

• IP address and device information
• Browser type and version
• Operating system and platform
• Location data (with your permission)
• Cookies and similar tracking technologies

Usage Information

• Pages visited and features used
• Search queries and filters applied
• Time spent on the Platform
• Interactions with other users and venues

2. How We Use Your Information

We use the collected information for various purposes:

• To process and manage your bookings
• To create and maintain your user account
• To send booking confirmations, updates, and important notifications
• To improve our Platform and develop new features
• To personalize your experience and provide relevant recommendations
• To prevent fraud and ensure Platform security
• To comply with legal obligations and resolve disputes
• To send marketing communications (with your consent)
• To analyze Platform usage and generate insights

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

With Venue Owners

When you make a booking, we share necessary information (name, contact details, booking details) with the venue owner to facilitate your reservation.

With Service Providers

We work with trusted third-party service providers for payment processing, analytics, email delivery, and hosting services. These providers are bound by confidentiality agreements.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

TurfSeeker uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic Platform functionality
• Performance Cookies: Help us understand how users interact with the Platform
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings, but disabling certain cookies may affect Platform functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We recommend using strong passwords and keeping your account credentials confidential.

6. Your Rights and Choices

You have several rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Revoke previously granted permissions

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. After you close your account, we may retain certain information for legal, regulatory, or legitimate business purposes, such as fraud prevention and compliance with financial regulations. Anonymized data may be retained indefinitely for analytics purposes.

8. Children's Privacy

TurfSeeker is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Platform and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team: